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Frequently Asked Questions

The following will answer questions you have about these identity protection services. There is no action required on your part at this time. If you need identity repair assistance during the 2019 coverage year, the team at AllClear ID is ready and standing by to assist you. If a problem arises, simply call AllClear ID, and a dedicated investigator will work with you to recover financial losses, restore your credit, and make sure your identity is returned to its proper condition.

For additional protection, during the 2019 coverage year, you may enroll in AllClear Fraud Alerts with Credit Monitoring at any time at no cost to you. This service offers additional layers of protection, including credit monitoring, a $1M identity theft insurance policy, a once annual credit score and credit report, and ChildScan services for minors. In addition, you’ll have the ability to set, renew, and remove fraud alerts on your credit file to help protect you from credit fraud. Please follow the enrollment instructions below.

You are eligible to receive these services as long as you have Highmark medical coverage in 2019.

About AllClear ID

Who Is AllClear ID?

AllClear ID is the leader in customer security and identity protection. We back our products and services with the best support in the industry, which is reflected in our 97% customer satisfaction rating and 15 international awards. Our innovative approach puts you first and ensures that you have easy access to identity repair services. Our clients include world-renowned brands and large government organizations who trust AllClear ID to take extra care of their customers.

Why are identity protection services being provided?

Your personal information should stay that way—personal. That’s why Highmark is taking industry-leading steps to help you keep your information safe. Identity protection is now included with eligible Highmark health plans, for as long as you have active Highmark medical coverage during the 2019 coverage year.

Why AllClear ID?

AllClear ID is a leader in customer security and identity protection. We give you easy access to identity protection services.

Is it safe to share my information with AllClear ID?

AllClear ID takes lots of steps to keep your information safe. All information you provide — including passwords and PINs — is stored securely. 

Will AllClear ID sell or share my personal information with third parties?

No. AllClear ID takes your privacy very seriously. We do not sell, rent or share your personal information with any third party for marketing purposes. See our Privacy Policy to learn more at